Refund policy

Return & Refund Policy

Aurielle Studio

At Aurielle Studio, we want you to feel completely confident in your purchase. If something isn’t right, we’re here to help.


Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition that you received it
  • Be unworn or unused
  • Include original tags
  • Be in its original packaging
  • Include the receipt or proof of purchase

To start a return, please contact us at:

support@auriellestudio.co.za

Please note that returns must be approved before being sent back.

Return Address:
[INSERT RETURN ADDRESS]

If your return is accepted, we will provide:

  • Return instructions
  • Shipping details
  • A return shipping label where applicable

Items sent back without first requesting a return will not be accepted.

For any return-related questions, contact:
support@auriellestudio.co.za


Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We’ll evaluate the issue and work quickly to make it right.


Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom or personalised products
  • Personal care or beauty items
  • Perishable goods
  • Hazardous materials
  • Flammable liquids or gases
  • Sale items
  • Gift cards

If you have questions about a specific item, please contact us before purchasing.


Exchanges

The fastest way to receive a different item is to:

  1. Return the original item once approved
  2. Place a new order separately

Exchange requests are subject to product availability.


European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify:

  • The item must be unused and in original condition
  • Tags and packaging must be intact
  • Proof of purchase is required


Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, refunds will be processed automatically to your original payment method within 10 business days.

Please note:

  • Your bank or credit card provider may require additional processing time
  • Shipping fees are non-refundable unless the return is due to an error on our side

If more than 15 business days have passed since your refund was approved, please contact us at:

support@auriellestudio.co.za


Contact Us

Aurielle Studio
support@auriellestudio.co.za
https://auriellestudio.co.za

Thank you for supporting Aurielle Studio ✨